Tuesday, March 23, 2004

Consumer Protection

Anti-trust laws for some reason make it impossible for us to have our DSL line provided by the phone company, even though it runs over the phone lines. So when we have problems with our DSL line, it is unclear (to us and to them) who should solve the problem. I'm not sure what this is meant to protect consumers from, maybe from having spare time on the weekends.

BECAUSE, last Saturday the DSL line was down. So DOB got on the phone with one company, who told him to call the other company. He called the other company and was just being referred back to the first company when the DSL spontaneously started working again. We went on our merry way for awhile and it stopped again. He called them again and they started researching it. Several more phone calls back and forth, several blinks on and off, and a three-hour-late lunch, and they finally scheduled a technician to come visit us Monday morning.

Then it started working again and worked fine the rest of the weekend. So Monday morning I called them and said not to bother. This entailed multiple people from both companies calling us later in the day to confirm that everything was, indeed, fine.

Today it blinked out again. Grrrrrrr.

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